Vetomed Pty Ltd Privacy Policy

This Privacy Policy describes how vetomed.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at sales@vetomed.com.au or by mail using the details provided below:

Vetomed Hospital Products, 497 Highett Road, Highett VIC 3190, Australia

Introduction

1.This Privacy Policy is the official privacy policy of Vetomed PTY LTD, ACN 113 784 660  (Vetomed) and it applies to all personal information collected by Vetomed. In this policy we explain how and why Vetomed collects your personal information, how we use that information, and what controls you have over our use of that information.

2.Vetomed is committed to complying with Commonwealth legislation governing privacy of personal information by businesses (the Privacy Act 1988 (Cth) and the National Privacy Principles (the Privacy Act)) and to protecting and safeguarding your privacy when you deal with us.

Collection of information

3.Vetomed only collects information that it needs to collect to carry on its business. Some information provided to Vetomed by clients, customers, contractors and other third parties might be considered private or personal. Without these details Vetomed would not be able to carry on its business and provide services to you. We will only collect such personal information if it is necessary for one of our functions or activities.

4.Vetomed will only collect this information in accordance with the requirements of the Privacy Act. If you do not provide the personal information that we request then we may not be able to process your application for credit or process your order as quickly as you may desire, and we will not offer credit facilities to customers who wish to be anonymous or who do not provide us with sufficient information to enable us to properly assess the credit requested.

How is personal information collected?

1. When you navigate through our site, some anonymous information can be passively collected (that is, gathered without you providing the information) through different computer technologies, such as Internet tags and web beacons, cookies, and also navigational data collection (log files, server logs, clickstream). Your Internet browser will automatically transmits to our site some of this anonymous information, such as the Internet Protocol (IP) address and the browser version your computer is currently using or the URL of the Web site you just came from. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this site might not work without cookies.
   
     Our site may use and combine this passively collected anonymous information to provide a better service to site visitors, customize the site based on your preferences, compile and analyze statistics and trends, and otherwise administer and improve the site for your use. Such information is not combined with personally identifiable information collected elsewhere on the site unless you have consented.

Use of information collected and disclosure of personal information to others

6.From time to time we may use your personal information to provide you with news or offers about products and services available from Vetomed that may be of interest to you. At any time, if you no longer wish to receive this additional marketing material please contact Vetomed.

Website and email use

7.There are many aspects of the site which can be viewed without providing personal information, however, for access to customer support features you are required to submit personally identifiable information.

8.We will ask you when we need you to provide further personal information for any reason. We will only collect information that is relevant to the services that you ask us to provide to you and your information will not be made available to any third party.

9.Our website may contain links to other websites and those third party websites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of websites that are linked to our websites. Vetomed encourages users to be aware when they leave our website to read the privacy statements of each and every website that collects personally identifiable information.

10.Vetomed is committed to protecting the privacy of the personal information you may provide to us by ensuring your e-mail address and any other personal information about you will only be disclosed to relevant employees and contractors and used for the purpose of responding to a request or to carry out instructions. However, no data transmission over the Internet, including email, can be guaranteed to be completely secure. As a result, while we strive to protect user's personal information, Vetomed cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once Vetomed receives your transmission, it makes every effort to ensure its security on its systems.

11.Ultimately, you are solely responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online.

Storage and security

12.We recognize that you are concerned about the security and confidentiality of the information we hold about you. Vetomed places a great importance on the security of all information associated with our customers, clients and contractors. We endeavor to protect against the loss, misuse and alteration of personal information under our control.

13.Vetomed retains the information you provide to us including your contact and credit card details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes.

14.Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.

15.Personal information is de-identified or destroyed securely when no longer required by us.

Complaints

16.If you have a complaint about our Privacy Policy or the collection, use or safe disposal or destruction of your personal information, your complaint should be directed in the first instance in writing to the Vetomed Privacy Officer on sales@vetomed.com.au

Transfer of information overseas

17.Pursuant to the National Privacy Principles we will not transfer personal information we have collected about you to someone other than you in a foreign country. Or only if such transfer is absolutely necessary and permitted by the National Privacy Principles.

Alterations and changes to our Privacy Policy

18.If Vetomed decides to change its Privacy Policy, it will post changes on this Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Acceptance of this Policy

19.In accessing and using the Vetomed websites, you are acknowledging your acceptance of this Privacy Policy.

 

Last updated: [19.12.2022]